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Developing a mature Food Safety and Quality Culture is a fundamental requirement for continuous improvement and site-wide accountability. The following table details a comprehensive, “living” action plan designed to build, measure, and enhance this culture across an organization.

The framework is structured around five key pillars:

  1. Communication
  2. Training
  3. Employee Feedback
  4. Performance Measurement (covering both behaviours and process outcomes)
  5. Plan Review & Improvement

For each pillar, the plan specifies the core activities, implementation methods, measurable Key Performance Indicators (KPIs), and operational frequencies. A critical component is the integration of clear responsibilities for execution, alongside defined cycles for effectiveness reviews and clear escalation pathways.

This structured approach provides a complete, auditable overview of the site’s culture-building activities. While the plan is a valuable tool for any food safety system, it is also specifically designed to meet and exceed the requirements of the BRCGS Global Standard for Food Safety Issue 9 (Clause 1.1.2). The plan’s overall performance is a mandatory input for the Senior Management Review and is updated annually based on the formal Food Safety Culture assessment.

iMIS Food – Food Safety & Quality Plan – Download

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