iMIS Food Helpdesk

The iMIS Food Helpdesk provides both software and content support for iMIS Food. To ensure that this process runs professionally, every iMIS Food User is equipped with the same version of the system.

 

De iMIS Food Helpdesk

The iMIS Food Helpdesk is specialized in food safety. With the iMIS Food system, management has real-time insight into the Food Safety situation of its company. This allows timely intervention to meet customer requirements, quality standards, and legislation in an efficient manner. The helpdesk is available for any questions. We offer support with HACCP, FSSC 22000, BRC, and IFS and testing by the NVWA. iMIS Food questions can usually be resolved immediately.

The iMIS Food Helpdesk provides both software and content support for iMIS Food. To ensure that this process runs professionally, every iMIS Food user is equipped with the same version of the system. As a result, QAssurance can consistently support both software and content updates centrally. This support is usually due to changes in legislation or standards. Support can also be provided for the existing iMIS Food systems, whereby the end user’s PC is taken over so that the question can be answered immediately. Any recurring questions are used to optimize iMIS Food both in terms of content and software and to add new functionality.

In addition to operational support when using iMIS Food, it may happen that an acute problem occurs. QAssurance is available 24 hours a day for any recalls and calamities.

Working with the iMIS Food Helpdesk ensures:

Certainty

  • Professional support from experts
  • Available 24 hours a day in case of recalls and other calamities
  • Correct implementation of the latest quality standards
  • Assistance with the interpretation of the applicable legislation
  • Support with NVWA affairs
  • Professional guidance with difficult customer questions

Quality

  • Access for anyone using iMIS Food
  • Optimized support function
  • Industry-specific knowledge
  • Both content and software support

Efficiency

  • No time and costs lost, immediate support with a question
  • Minimal cost of expert support
  • Guidance with iMIS Food updates
  • Be aware of a change in standard or law
  • Remote assistance, watching with iMIS Food
  • Minimal system management costs

Questions about the iMIS Food Systems (Software)

For questions about the use of the iMIS Food systems, the user’s PC can be taken over remotely, so that they are immediately helped. For questions about the use of the audit system, the user’s handheld can also be taken over remotely.

With the iMIS Food SpecCheck, support can be offered for communication with other systems when importing and exporting data. In the tracing system, the tracing monitor already contains various overviews. If desired, company-specific reports can be set up. In case of problems with scanning and labeling, the iMIS Food Helpdesk can help you find a solution.

Questions concerning legislation, hazard study, and quality standards

You can also ask questions concerning legislation, hazard studies, and quality standards at the iMIS Food Helpdesk. This is usually about how certain things should be interpreted. Substantive questions can also be asked about the inspection rounds and the required frequency or the labeling and end-product specifications. Substantive questions can also be asked about tracing and, for example, the shelf life of products and required analysis certificates. This usually concerns how certain things should be interpreted. QAssurance is available 24 hours a day for a recall.

For questions about the use of the iMIS Food systems, the user’s PC can be taken over remotely, so that they are immediately helped. For questions about the use of the audit system, the user’s handheld can also be taken over remotely.

With the iMIS Food SpecCheck, support can be offered for communication with other systems when importing and exporting data. In the tracing system, the tracing monitor already contains various overviews. If desired, company-specific reports can be set up. In case of problems with scanning and labeling, the iMIS Food Helpdesk can help you find a solution.

Do you want to see more of iMIS Food?

Then schedule a no-obligation online demo!

View the other components of iMIS Food here

Tracking imis Food

iMIS Food Tracking

In the production process, iMIS Tracking keeps track of which raw materials, auxiliary materials and packaging go to which end product. iMIS Tracking keeps track of which customer each end...
View iMIS component
iMIS Food updates

iMIS Food Updates

QAssurance takes care of both the software and content renewals of iMIS Food. These innovations are implemented as iMIS Food Updates.
View iMIS component
Portal IMIS

iMIS Food Portal

With iMIS Food Portal, all iMIS Food systems are centrally accessible in the chain. With iMIS Food Portal, the different parts are accessible for everyone in the chain.
View iMIS component
iMIS Food Audit

iMIS Food Audit

iMIS Food contains a management system for control rounds and incident reporting that can be coordinated with existing systems.
View iMIS component
SpecCheck imis

iMIS Food SpecCheck

With the specification management system, a company has all the specifications of the finished product under control. The system provides a complete management system from raw material to label on...
View iMIS component
Handbook Imis Food

iMIS Food Handbook

iMIS Food contains a quality handbook management system that can be tailored to existing systems. The handbook system contains all the general company information, procedures, and instructions necessary to produce...
View iMIS component
Intranet imis food

iMIS Food Intranet

With the iMIS Food intranet, all iMIS Food systems are centrally accessible. Because all systems are standardized, information can easily be shared between people and systems.
View iMIS component

About QAssurance

QAssurance is specialized in food safety. We enable food producers to manage food safety themselves. iMIS Food has been developed to achieve this. iMIS Food offers a complete infrastructure for QA matters, enabling efficient compliance with changing legislation and standards. With the iMIS Food Helpdesk, professional support is available for substantive and software questions.

Connect to comply

iMIS Food offers a complete infrastructure for QA matters, enabling efficient compliance with changing legislation and standards.

More than 1000 audits have been successfully completed with iMIS Food since 2009!

Food Safety news

QAssurance (69)

Most downloaded food safety documents in 2021

In the overview below, you will find the most downloaded food safety documents in 2021 (so far).
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Participants complete Food Safety Compliance training

Participants complete Food Safety Compliance training

On 17 June, we started the Food Safety Compliance training with 12 enthusiastic participants. We went back to the basics, the foundation to properly fulfill...
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