The following should be recorded as a minimum.


Complainant details:

  • Complainant’s name
  • Name of manager
  • Address
  • Phone
  • Mobile
  • E-mail address

Nature of the complaint:

Food safety:


  • Date
  • Spoken with
  • Topic

Corrective actions and measures:

  • Date
  • Action description
  • By

Closing complaint:

  • Date
  • By

Associated files


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