What is included in a Complaint Registration?

Introduction

The following information should be recorded as a minimum.

Complaints:

• Date of complaint
• Handled by
• Action
• Immediately
• Normal complaints process

Complainant details:

• Complainant’s name
• Name of Quality Assurance manager
• Address
• Phone
• Mobile
• E-mail address

Nature of the complaint:

• Complaint description
• Cause analysis
• Date of observation
• Bought by
• Consumed on
• Labeling, best before date
• Labeling, allergens
• Color
• Odor
• Taste
• Appearance

Food safety:

• Disease
• Metal
• Physical
• Other, namely

Correspondence:

• Date
• Spoken with
• Topic

Corrective actions and measures:

• Date
• Action description
• By

Closing complaint:

• Date
• By

Associated files

complaints.docx