Complaint procedure: Product or service unsatisfaction

The may come both from our customers but can of course also be internal. 

Complaints relating to food are recorded. However, after the has been recorded, the should immediately be followed! 

  • We have a duty to resolve all complaints received, within reason.
  • All complaints must be treated seriously.
  • All complaints are recorded on the form.
  • Complaints must, if possible, be dealt with within 5 working days.
  • If possible, and / or should be taken to prevent recurrence.
  • The damage suffered must be compensated as much as possible in the of valid complaints.
  • All complaints shall be in writing and / or handled by telephone with the complainant. 
  • All complaints will be used for trend
  • If it appears from the trend analysis that structural problems are occurring then measures will be taken in order to resolve these structural complaints. This may be through in process and / or .
  • A root cause analysis must only be conducted by a significant rise in the total complaints or serious complaints (food safety).

All taken measures, actions, and etc. are recorded on the form.


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