Complaint procedure: Product or service unsatisfaction

The may come both from our customers but can of course also be internal. 

Complaints relating to food are recorded. However, after the has been recorded, the should immediately be followed! 

  • We have a duty to resolve all complaints received, within reason.
  • All complaints must be treated seriously.
  • All complaints are recorded on the form.
  • Complaints must, if possible, be dealt with within 5 working days.
  • If possible, and / or should be taken to prevent recurrence.
  • The damage suffered must be compensated as much as possible in the of valid complaints.
  • All complaints shall be in writing and / or handled by telephone with the complainant. 
  • All complaints will be used for trend
  • If it appears from the trend analysis that structural problems are occurring then measures will be taken in order to resolve these structural complaints. This may be through in process and / or .
  • A root cause analysis must only be conducted by a significant rise in the total complaints or serious complaints (food safety).

All taken measures, actions, and etc. are recorded on the form.

We are a Food Tech firm in Food Safety Compliance. Experts in setting up and maintaining Food Safety Systems for companies in the Food Supply Chain. We are dedicated to breaking down the barriers for Transparency and Trust in the Global Food Supply Chain.
In our Partnership Program we would like to work together with (Non)Governmental Organizations, Universities, Multinationals and Food companies.

iMIS Food Global is a fully equipped Food Safety platform for developing countries. Unique is the installation of an iMIS Food server at the Food company, for online and offline availability.
The online (no travel costs) iMIS Food implementation process includes 6 to 10 days of support and has a lead time of 3 months.

Monthly iMIS Food Update

Would you also like to receive the monthly iMIS Food Update and be invited to our events? Then please fill in this form.

Food Safety news 6-2022

Salmonella in an egg, no surprise

QAssurance records as a reaction to the ECDC and EFSA Salmonella in a chocolate egg Investigation.

NABC (Netherlands-African Business Council)

The NABC, has the expertise and knowledge working in African countries, therefore we became a member to ensure we can improve our food security program.
Food Safety in Nigeria

The Safe Food Imperative By Andrada Mierlut

The Safe Food Imperative report is a call for greater prioritization of Food Safety and public targeted investment in low and middle-income countries (LMICs).