What are Food Safety Complaints?

Purpose:

Registering of complaints related to food safety

Definition:

Food Complaints: All abnormalities of a product, packaging, or label that have a adverse influence on the consumer. 

This includes:

• Mistakes in the ingredient declaration;
• Unlisted allergens;
• Presence of pathogens;
• Faulty packaging through which the shelf life can be compromised;
• Presence of physical or chemical contaminants.

Implementation:

• Registration of complaints in regards to food safety.
• Document the cause.
• Record the measures taken.

The information regarding the complaints comes from the complaint procedure. This also applies to the measures taken. The instruction is intended as an extra registration and understanding.

In the case of food safety complaints, it must always be assessed based on the reporting guide whether a recall is necessary. 

Actions by abnormalities:

None.