Incident procedure: Is there an example available?

Definition of incident procedure

An incident can be defined as follows;

• An internal product complaint;
• Foreign components are found;
• A potentially dangerous situation for product, process, or safety of employees;
• Loose-fitting lights;
• Broken lights, windows with the glass broken;
• Cross-contamination with allergens or GMOs;
• environmental aspects;
• ARBO circumstances.

The incidents can be processed/handled in various ways:

• Internal complaint;
• Quarantine;
• Independent incident. 

When it concerns a complaint or quarantine, the registration will also run in this way. Otherwise, reporting takes place in iMIS Audit. 

Corrective measures incident procedure

The quality service determines the seriousness of the incident and takes the necessary measures. The measure to be taken depends on the incident. This could include:

• Repair part;
• Replacement;
• Adjust or shift production process;
• Recipe adjustments;
• Adjustments in working conditions;
• Changed environmental regulations.

All measures taken are recorded.