Audit: Audit by certification bodies, government, or customers.
Shortcoming: Does not meet the standard.
- Recording the observed abnormalities.
- Record the measures required to improve.
- Record the measures taken.
The shortcomings are recorded to monitor the progress of the solution. In addition, the manageability is greater and the shortcomings can help to improve our overall quality system.
Actions are dependant on the abnormality.
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